Returns & refunds
30-day returns
You can return most items within 30 days of receiving your order for a full refund. Items must be unused, in their original condition and packaging.
How to return an item
- Email contact@dealhutuk.shop with your order number and the item(s) you want to return.
- We will reply within 24 hours (Monday–Saturday) with your return address and instructions.
- Send the item back using a tracked service and keep your proof of postage.
Return costs
- Change of mind: the customer pays the return postage.
- Faulty, damaged or incorrect items: we cover the cost – contact us within 30 days with a photo and we will arrange a free replacement or full refund. In many cases you will not need to send the item back.
Refunds
Refunds are issued to your original payment method within 5 working days of us receiving your return (or approving your claim). Original delivery charges are refunded if the item was faulty or incorrect.
Cancellations
You can cancel your order free of charge before it has been dispatched. Email us as soon as possible with your order number.
Non-returnable items
For hygiene reasons, opened beauty items (such as makeup sponges and brushes) cannot be returned unless faulty.
Your statutory rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.